An One-year-delayed Cancellation Policy

When i just started Soda&Soap, I was in the turmoil of financial insecurity. I imagined many different scenarios that a crual, irrespectful customer would cancel the booking or lock me outside the house. (Luckliy, and realistically, non of my made-up stories happened) So, at the very beginning, I had a cancellation policy, similar to those of the dental practices, which benefited the company more than the customers. It was a logical move which lacking of experience.

Thanks to the company’s identity, I would guess, I have had the fortune to clean for a bunch of really respectful customers who see the value of Soda&Soap’s cleaning. When I realized that the company had healthy working environmont and financial stability about an year ago, I deleted my cancellation policy. It was such a joy to have a respectful and trusting relationship with customers. Yet, I am going to start the 24 hour cancellation policy in June 2025, even though the healthy working environment and financial stability remains.

As Soda&Soap grows, I noticed that some customers would offer to pay me when they cancel, while others would not (although I always return the payment when I didn’t do the cleaning), I realized it is time to have a clear rule to make sure all the customers are treated equally.

I feel so proud to type this annoucement post as I really see the beauty and possibility of humanity. It is the only reason Soda&Soap is thriving. This wouldn’t have happened if the humanity is lacking from either the customers or the cleaners. Let’s keep on walking this way!